Independent Review

Find out about the review of DSS and progress on the recommendations 

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About the review

The Ministry of Disabled People - Whaikaha was facing cost pressures and the Minister for Disability Issues wanted a full picture of the situation before considering any changes to the system and Independent Review was commissioned.

The Independent Review included seven recommendations, which have been accepted by the Government.

Cabinet also agreed to:

  • transfer Disability Support Services (DSS) to a newly branded business unit within the Ministry of Social Development
  • create a standalone department for the rest of the Ministry of Disabled People, to provide leadership and stewardship for disabled people across government by the end of 2024
  • establish a cross-agency taskforce of senior officials within MSD to deliver the review’s recommendations for DSS. The taskforce will include experts in policy, finance, contract management, service delivery, risk management, auditing, and evaluation.

Work to implement the decisions from the Independent Review has begun, with an initial report due by the end of 2024.

Update on DSS by Minister for Disability Issues, Hon Louise Upston

20 August 2024, (Ministry of Disabled People - Whaikaha video)
Video transcript

Hello everyone,

I want to give you an update and reassurance about what’s happening with Disability Support Services.

If you are a disabled person, family member, or carer of a disabled person, there is no immediate change to the support you are receiving.

For now, you will continue to get the funding, equipment, care, and the other disability support you are eligible for.

Your point of contact will continue to be your providers – your NASC, host or Enabling Good Lives site.

I also want to reassure you that you will not need to come into MSD’s Work and Income offices to receive Disability Support Services.

When Disability Support Services move to MSD before October, they will be set up as a separate business unit within MSD, separate from Work and Income.

MSD already has many disabled Work and Income clients and will continue to work with them as usual every day through Work and Income channels, supporting them on matters such as income, employment and housing. That won’t change.

We've set up a special taskforce within the Ministry of Social Development to manage the transition and urgently address the recent review of Disability Support Services or DSS. This taskforce will make sure that the record $1.1 billion funding boost to Disability Support Services in Budget 2024 is used where it’s most needed.

MSD’s Chief Executive has appointed a senior public servant, Chris Bunny to lead this important work. Not only is Chris an experienced leader, but as a parent of a child with a disability he understands the challenges you face and the importance of support.

Your voice is crucial in this process, and I’ve asked that the taskforce actively engage with you, your families, and carers on any future changes to DSS.

I’ll be receiving updates by the end of the year and will make decisions early next year about any changes to Disability Support Services.

Lastly, I want to say that the Government is committed to building a fair, sustainable, high-quality disability support system that delivers better outcomes for disabled people based on their needs.

Thank you.